Refund Policy

At Astrixy, we stand behind the quality of our services. We offer a 30-day money-back guarantee on all new SaaS subscriptions. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.

Contact our support team at support@astrixy.app with your order details (email used at checkout and, if available, invoice number). Approved refunds are issued to the original payment method used for the purchase.

Once approved, refunds are issued through our payment provider (Dodo Payments) to the original payment method. Processing typically completes within 5–10 business days, though it may take additional time to appear in your account depending on your bank or card issuer.

You can cancel your subscription at any time from your account's Billing page at astrixy.app/dashboard/billing. Cancellations take effect at the end of your current billing period, and you retain access to the service until then.

Payments made by shoppers to merchants on Astrixy-hosted stores are processed by the merchant's own payment gateway (Stripe, PayPal, or other providers). Refunds for those orders must be requested from the merchant directly. Astrixy is not a party to those transactions.

In the event of extended service outages caused by Astrixy, we may offer service credits or additional refunds at our discretion. Scheduled maintenance and brief interruptions are not eligible for refunds.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services constitutes acceptance of any changes.

For questions about refunds or billing, please contact us at support@astrixy.app.