Shipping Policy

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day. You will receive an email/SMS confirmation with tracking information once your order has shipped.

• Bangladesh (Dhaka): 1–3 business days
• Bangladesh (Outside Dhaka): 3–7 business days
• South Asia (IN, PK, LK, NP): 7–14 business days
• Southeast Asia: 10–18 business days
• Europe / North America: 12–25 business days
• Rest of the World: 15–30 business days

Delivery times are estimates and may vary due to customs clearance, weather, or carrier delays. Astrixy is not responsible for delays caused by third-party carriers or customs.

Shipping costs are calculated at checkout based on destination, weight, and selected shipping method. We use live CJ Dropshipping freight rates where available, with smart fallback pricing ($3.99–$6.99) for instant quotes.

All storefront orders are confirmed through Stripe checkout before fulfillment begins.

Once shipped, you will receive a tracking number via email and SMS. You can track your order anytime from your customer dashboard at www.astrixy.app.

International orders may be subject to customs duties and import taxes determined by the destination country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost.

If your package is lost in transit or arrives damaged, contact us within 7 days of the expected delivery date at support@astrixy.app. We will investigate with the carrier and issue a replacement or refund per our Refund Policy.

For shipping questions: support@astrixy.app