Buyer protection
Every ASTRIXY Marketplace order is covered by the same protection — there is no seller-by-seller lottery.
Protected payments
Payments are processed by regulated payment providers over encrypted connections. ASTRIXY does not store your full card number.
Item not received
If your order does not arrive within the delivery window shown at checkout, contact us and we will trace it with the carrier or refund you.
Item not as described
Damaged, incorrect or materially different from its product page? Send photos and we will arrange a replacement or refund.
Privacy
Your personal data is used to fulfil and support your order only. See our privacy notice.
Need a person? Contact ASTRIXY support.