Returns & refunds

Open the order on your orders page and request a return, or email support with your order number and photos of the issue.

Unused items in their original condition and packaging, plus any item that arrives damaged, faulty, incorrect or materially different from its product page.

For hygiene and safety reasons, opened personal-care items, perishable goods and made-to-order or personalised items cannot be returned unless faulty.

Approved refunds are issued to the original payment method once the return is received or the claim is confirmed. Your bank may take a few additional working days to post it.

If the item is faulty, damaged or wrong, we cover return shipping. For change-of-mind returns, return shipping is paid by the customer.