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    ASTRIXY

    Help centre

    Pick a topic, or contact us if the answer is not here.

    Track an orderStatus, tracking and delivery updates.Shipping & deliveryTimelines, customs and delays.Returns & refundsStart a return and how refunds work.Buyer protectionWhat is covered on every order.Your accountAddresses, details and sign-in.Marketplace policiesListings, cancellations, reviews.

    Where is my order?

    Open your orders page for live status. Tracking appears once the carrier scans the parcel, usually within a day or two of dispatch.

    Can I change my delivery address?

    Before dispatch, yes — contact support with your order number. After dispatch, no.

    My item arrived damaged

    Send photos with your order number; we arrange a replacement or refund.

    Need a person? Contact ASTRIXY support.